Shipping

Auto Parts

• Free standard shipping is available for orders over $50 AUD, excluding items weighing over 5 kg and deliveries to regional or remote areas, including Western Australia, Northern Territory, South Australia and Tasmania.
• Most orders are dispatched on the same business day if placed before 2:00 pm AEST, Monday to Friday, once payment has been received and cleared.
• Where possible, multiple items will be combined into one shipment to reduce shipping costs.
• If part of your order is temporarily unavailable, we will notify you as soon as possible. Available items may be shipped first, with the remaining items dispatched once they become available.
• If your delivery address falls outside our courier network or incurs additional freight charges, we will contact you before dispatch to arrange payment of the additional shipping cost.

Please note: If purchasing multiple items, we recommend using the "Add to Cart" option instead of "Buy Now" to ensure combined shipping where applicable.

Machinery

Shipping costs for machinery vary depending on the delivery location.

Please contact us at info@embertek.com.au or call (02) 8773 6048 for a shipping quotation before placing your order.

Returns & Refunds

Change of Mind Returns

Change-of-mind returns are accepted within 30 days of delivery, provided that:

• The item is unused, unfitted and undamaged.
• The item is returned in a clean, resalable condition.
• All original accessories and components are included.
• The item is securely packaged to prevent damage during return transit.
• Proof of purchase is provided.

Customers are responsible for confirming vehicle compatibility before placing an order. If you are unsure whether a part is suitable for your vehicle, please contact Embertek before purchasing. Returns resulting from incorrect vehicle selection will be treated as a change-of-mind return and may be subject to a 20% restocking fee and return shipping costs.

Items that have been fitted, installed, used, modified or damaged are not eligible for change-of-mind returns.

Sale, clearance and discounted items are not eligible for change-of-mind returns.

Returns, refunds and replacements will only be processed for the original purchaser or verified account holder.

A 20% restocking fee, plus any applicable return shipping costs, will apply where the customer has ordered the incorrect item or no longer requires the item, provided the product supplied matches the order and product description.

Returns requested more than 30 days after delivery will not be accepted unless covered under warranty or Australian Consumer Law.

Return Shipping

Please send all approved returns to:

EMBERTEK
3/10C Childs Road
Chipping Norton NSW 2170
Australia

Customers are responsible for the cost of returning items unless the return is due to our error or the product is covered under Australian Consumer Law.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

For items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Embertek is not responsible for items lost or damaged during return transit.

Exchange delivery times may vary depending on your location.

Australian Consumer Law

This Returns & Refunds Policy is provided in addition to your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

If a product is faulty, not of acceptable quality, not fit for purpose or does not match its description, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.

Embertek Warranty

Warranty Coverage

• Brake Pads and Brake Rotors: 12 months or 20,000 km, whichever occurs first.

• Machinery: 12 months on major components.

Warranty claims may require photographs of the product, vehicle details, and proof of installation before the item is returned.

Warranty does not cover normal wear, racing or competition use, overheating, incorrect bedding-in, seized calipers, worn suspension components, or damage caused by other faulty vehicle parts.

Warranty does not cover brake noise, vibration or brake dust where these are caused by incorrect installation, failure to bed-in the brakes correctly, or faults with other braking or suspension components.

If your product is found to be faulty due to a manufacturing defect and not as a result of misuse, incorrect installation, negligence or normal wear and tear, Embertek will assess and process your warranty claim.

This warranty does not cover products that have been:

• Incorrectly fitted or installed by an unqualified person.

• Misused, abused, modified or tampered with.

• Damaged due to negligence or improper use.

• Returned with missing parts or in an unsatisfactory condition caused by customer handling.

Proof of professional installation may be requested when submitting a warranty claim.

Where a warranty claim is accepted, Embertek will repair, replace or refund the product, as appropriate and in accordance with Australian Consumer Law.

Warranty Procedure

All warranty claims must follow the procedure below:

1. Faulty items do not need to be returned in their original packaging; however, they must be packaged securely to prevent damage during return transit.

2. Once the faulty item has been received, Embertek will inspect and/or test the product to determine whether the claim is covered under warranty.

3. If the warranty claim is approved, Embertek will, at its discretion and in accordance with Australian Consumer Law, repair, replace or refund the product.

4. If the customer has already purchased a replacement item and the warranty claim is approved, a refund may be issued for the replacement purchase.

5. Replacement parts supplied before the warranty assessment must be invoiced and paid for in full.

6. If the product is repaired, it will be returned to the customer.

7. If the warranty claim is rejected, the customer may request the failed part be returned; however, no refund or replacement will be provided.

8. The original Embertek invoice or proof of purchase must be provided when lodging a warranty claim.

9. If you are returning a faulty item outside the free return period, please contact sales@embertek.com.au before sending the item.

Important: This warranty is provided in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.